Help & Support

Browse topics

• Getting Started

  Start your my spicy ai chat and settle into the right vibe fast.

• Billing & Plans

  Plan questions, billing details, renewals, and subscription changes.

• Account Help

  Sign-in trouble, account access, and profile details.

• Privacy & Data

  How we handle private chats, account data, and deletion requests.

• Content Rules

  Report a problem, review moderation, and see what content is allowed.

• Tech Issues

  Slow replies, loading problems, and common mobile or browser errors.

Common Questions

How fast does support respond?

Support usually replies within 24 hours. Billing and account cases sit with the partner platform and can take longer. If your issue touches payment, cancellation, or data tied to the partner account, expect the update to arrive through their support process.

Where do I cancel my subscription?

You cancel on the partner platform that handles billing. Sign in there, open your account or billing settings, and follow the cancellation steps. If you subscribed through a storefront or a specific payment method, cancel through that provider instead.

My replies are slow or the chat is not loading. What should I do?

Refresh the page, check your connection, and update your browser. If you installed the app to your home screen, close background tabs and reopen it. If nothing helps, message support with your device, your browser, and a short description of what happened.

Can I delete my account and conversations?

The partner platform holds your account and conversations, and this site keeps none of your live chat data. Delete what you want through the tools available there, or send a deletion request to support.

How do I report inappropriate content?

If a conversation crosses a line, send a report to support with screenshots where you have them. The partner platform reviews reports against its content rules and account policies.