Help & Support

Browse topics

• Getting Started

  Learn how to begin your my spicy ai chat and settle into the right vibe fast.

• Billing & Plans

  Check plan questions, billing details, renewals, and subscription changes.

• Account Help

  Get help with sign in, account access, and profile details.

• Privacy & Data

  See how private chats, account data, and deletion requests are handled.

• Content Rules

  Report issues, review moderation, and understand what content is allowed.

• Tech Issues

  Fix slow replies, loading problems, and common mobile or browser errors.

Common Questions

How fast does support respond?

Support usually replies within 24 hours, though billing or account cases handled by the partner platform can take longer. If your issue involves payment, cancellation, or data tied to the partner account, expect updates to come through their support process rather than this site alone.

Where do I cancel my subscription?

Subscription management happens on the partner platform that handles billing. Sign in there, open your account or billing settings, and follow the cancellation steps shown. If you subscribed through a specific payment method or storefront, cancellation may need to be completed through that provider.

My replies are slow or the chat is not loading. What should I do?

Start by refreshing the page, checking your connection, and trying the latest version of your browser. If you installed the app to your home screen, reopen it after closing background tabs. If the issue continues, contact support with your device, browser, and a short description of what happened.

Can I delete my account and conversations?

Account and conversation deletion depend on the partner platform where your account is created and stored. This site does not keep your live chat account data. To remove account information or conversations, use the deletion tools available there or send a request through support.

How do I report inappropriate content?

If a conversation crosses a line or behaves in a way that feels off, send a report through support with screenshots if possible. Moderation and review are handled through the partner platform, which checks reports against its content rules and account policies.